How to whitelist emails

 Let’s make sure you get our emails


Sometimes Email Service Providers (ESP) confuse our email for spam. (Wha? How very dare they!)

But we get it. Emails can be misunderstood by bots because, well, they’re bots! In an effort to protect you, these pesky ESP bots block our vital emails from your inbox.

As we send really important emails such as shift confirmations and cancellation emails, you’ll want to make sure they are delivered to your inbox.


Here’s how to make sure that happens:


Firstly – check spam/junk/promotions tabs or mailboxes

If you’ve not received an email you were expecting, check your Spam, Bin, Junk or Promotions mailboxes. Sometimes perfectly legitimate emails get diverted there by your ESP. If you find our emails there, mark them ‘Not Spam’ or ‘Not Junk’.

Secondly – add us as a contact
Add the following email addresses to your contacts list:

Then – whitelist our domain
Tell your ESP that you want to continue to receive our messages by whitelisting our domain ( which will have us recognised as a ‘Safe Sender’.

For instructions on how to do this with your particular ESP, Google search: “How to whitelist email address in [enter ESP]”

For example “How to whitelist email address in hotmail” … and follow the instructions.

Campaign Monitor has put together this ah-MAAAAAZING guide that covers off how to tackle this issue for every conceivable ESP and spam filter around. Respect.


If we still don’t pop into your inbox when you expect us to


STEP 1: Firstly, engage with any earlier emails from us that DID make it to your inbox by clicking on any links in that email. (This helps demonstrate trust in the sender).

If you don’t have any earlier emails, check your Spam/Junk or Bin folder for one. If you don’t have any there either, let us know. This might need help from above. ; )

STEP 2: Then, to ensure we don’t get sent to your Spam/Junk or Bin folder, open an old message from us, and right-click on the email to reveal the Options Menu and ‘Junk’ option. You’re aiming for the ‘Never Block Sender’s Domain (’ option.

STEP 3: Open any uPaged email you can find. You’ll see an alert in the message header giving you the option to ‘Click here to download pictures…’. Click on this and select, ‘Add Sender to Safe Senders list’.

Ta da!!!

If all else fails and none of these proactive steps STILL means our messages don’t jump into your inbox, hit us up and we’ll see what magic we can conjure up to sort this out for you once and for all.


App Notifications


Our top tip to make sure you never miss out on the good stuff? App notifications. Turn them on. 

Better yet, if you’re on iOS, switch yours to ‘persistent’ instead of ‘temporary’ so it doesn’t disappear after 2 seconds, or if you’re on android, flick the switch to ‘allow all uPaged notifications’. We don’t push notifications out often (like, once a week or so), but when we do, its because they’re worth it. Like you 🙂.

Not sure how to do this… Google is your friend –  “How to turn on app notifications for [enter brand of phone]” or check out our images below, and do the same 🙂


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