Diversity, Equity and Inclusion

1. Statement of Commitment

At uPaged, diversity, equity and inclusion are not initiatives – they are fundamental to how we operate, lead and grow.

We are committed to building a workforce and marketplace that reflect the diversity of the healthcare professionals, organisations and communities we serve. We believe that when people feel respected, valued and empowered to contribute, they deliver better outcomes – for patients, providers and the broader health system.

Our approach is grounded in transparency, integrity, collaboration and accountability. We are deliberate in creating an environment where every individual can bring their authentic self to work and access fair, meaningful opportunities.

We uphold our obligations under the Sex Discrimination Act 1984 (Cth) and align our approach with leading Australian frameworks, including guidance from the Workplace Gender Equality Agency (WGEA).

2. What DEI Means at uPaged

Diversity refers to the range of visible and invisible differences across our workforce and platform, including gender identity, sexual orientation, cultural background, ethnicity, disability, neurodiversity, age, religion, socioeconomic background and lived experience.

Equity means ensuring fair access to opportunities, recognising that individuals have different starting points, barriers and needs. We actively remove systemic obstacles to enable equitable outcomes.

Inclusion is the deliberate creation of an environment where all individuals feel respected, supported and able to contribute fully.

Together, these principles drive stronger performance, innovation and trust across our platform.

 

3. Strategic Pillars

 

3.1 Gender Equity

We commit to advancing gender equality across all levels of our organisation and within the healthcare workforce we support.

  • Maintain gender-balanced leadership pipelines
  • Conduct regular pay equity reviews and address disparities
  • Implement bias-free recruitment processes aligned with the Sex Discrimination Act 1984 (Cth)
  • Support flexible work and parental leave policies

 

3.2 Cultural and Linguistic Diversity

We value and promote cultural diversity within our workforce and platform.

  • Encourage representation from diverse cultural and linguistic backgrounds
  • Ensure inclusive communication and culturally safe practices
  • Support equitable access to opportunities for internationally qualified professionals

 

3.3 Aboriginal and Torres Strait Islander Inclusion

We acknowledge the Traditional Owners of the lands on which we operate and are committed to improving participation and outcomes for Aboriginal and Torres Strait Islander peoples.

  • Promote culturally safe recruitment and engagement practices
  • Partner with organisations that support Indigenous workforce participation
  • Build awareness and cultural capability across our team

 

3.4 Disability and Neurodiversity Inclusion

We are committed to creating accessible and inclusive environments for people with disability and neurodiverse individuals.

  • Provide reasonable adjustments across recruitment and employment
  • Ensure digital accessibility within our platform
  • Foster a culture that values different ways of thinking and working

3.5 LGBTQIA+ Inclusion

We support an inclusive workplace for people of all sexual orientations and gender identities.

  • Maintain inclusive policies and language
  • Provide safe and respectful working environments
  • Promote awareness and allyship across the organisation

 

3.6 Fair Access and Socioeconomic Inclusion

We recognise that access to opportunity is not equal.

  • Promote equitable access to work opportunities through our platform
  • Reduce barriers to participation for underrepresented groups
  • Ensure fair and transparent allocation of shifts and opportunities

 

4. How We Deliver

4.1 Inclusive Recruitment and Workforce Practices

We implement structured, bias-aware recruitment and engagement processes to ensure fairness and consistency.

  • Use inclusive and neutral language in job descriptions
  • Ensure diverse interview panels where possible
  • Standardise evaluation criteria to reduce bias

 

4.2 Equitable Remuneration and Opportunity

We are committed to fairness in pay and career progression.

  • Conduct regular remuneration reviews to identify and address disparities
  • Provide equal access to training, development and advancement

 

4.3 Flexible and Supportive Work Environment

We support flexible working arrangements that enable participation across diverse life circumstances.

  • Remote and hybrid work options
  • Flexible scheduling
  • Tailored support for carers and parents

 

4.4 Platform Integrity and Marketplace Inclusion

As a workforce platform, we play a critical role in shaping equitable access to opportunities.

  • Promote fair and transparent access to shifts and roles
  • Encourage inclusive hiring practices among healthcare providers
  • Provide insights and reporting to support workforce diversity outcomes

 

4.5 Education and Capability Building

We invest in building inclusive capability across our organisation.

  • Provide training on unconscious bias and inclusive leadership
  • Promote awareness of diversity and inclusion topics
  • Support leaders to model inclusive behaviours

 

5. Governance and Accountability

DEI is embedded into our governance framework and leadership accountability.

  • Leadership is responsible for delivering measurable progress against this policy
  • DEI performance is reviewed through regular management and governance processes
  • Internal audits assess effectiveness and identify areas for improvement
  • Sub-contractors and partners are expected to align with our DEI standards

We maintain a zero-tolerance approach to discrimination, harassment and victimisation. Clear reporting and investigation processes are in place to ensure concerns are addressed promptly and fairly.

 

6. Measurement and Reporting

We are committed to transparency and continuous improvement.

  • Establish and track key performance indicators (KPIs) across diversity dimensions
  • Monitor workforce composition, pay equity and engagement outcomes
  • Review progress annually and update our DEI strategy accordingly
  • Report outcomes internally and, where appropriate, externally

 

Our Role in the Healthcare Ecosystem

uPaged is uniquely positioned to influence workforce practices across the healthcare sector.

We:

  • Advocate for inclusive and equitable workforce practices
  • Support healthcare providers to access diverse talent pools
  • Promote transparency and accountability in workforce engagement

Through our platform, we aim to set a new standard for fairness, integrity and inclusion in healthcare workforce management.

 

Conclusion

Our commitment to diversity, equity and inclusion is central to our mission to transform the world of work for healthcare professionals.

By embedding DEI into how we operate, govern and scale, we create stronger outcomes for our workforce, our clients and the communities we serve.

 

At uPaged, everyone is welcome – and everyone has the opportunity to succeed.

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