Healthcare Facility FAQs

What is uPaged?

uPaged is Australia's healthcare workforce marketplace, connecting healthcare facilities directly with compliant, credentialled clinicians for casual shifts, block bookings, permanent recruitment and workforce management. Unlike traditional nursing agencies, uPaged gives facilities greater visibility, choice and control over who works in their organisation.

Is uPaged a nursing agency?

We do credential, employ and payroll nurses like a nursing agency, uPaged is a healthcare workforce marketplace. Rather than assigning agency staff, uPaged enables healthcare facilities to connect directly with qualified clinicians, view their profiles, compliance and ratings, and choose the nurses who best suit their team.

Who can use uPaged?

uPaged works with hospitals, aged care providers, medical practices, primary healthcare, clinical trials, community health services, telehealth providers and other healthcare organisations looking to source compliant nursing staff quickly and efficiently.

How quickly can we fill a nursing shift?

Most facilities receive applications shortly after posting a shift. Fill times vary depending on the role, location, notice provided and market conditions, but uPaged is designed to help facilities connect with available nurses as quickly as possible.

Can we choose which nurses work in our facility?

Yes. Every nurse has a detailed profile including experience, qualifications, compliance, ratings, reviews and previous shifts worked at your organisation. You remain in control of who you invite and book.

How are nurses credentialled?

Every clinician completes uPaged's credentialling process before becoming available for work. This includes police clearance, AHPRA registration (where applicable), qualifications, mandatory training, vaccination, interview and other employment checks relevant to their profession.

Can we use uPaged alongside our existing agency providers?

Yes. Many healthcare organisations introduce uPaged alongside their existing workforce arrangements. There is no requirement to replace your current providers. Many facilities gradually reduce their reliance on traditional agencies as they build a stronger workforce through uPaged.

Can uPaged help with permanent recruitment?

Yes. In addition to casual shifts and block bookings, healthcare organisations can use uPaged to advertise permanent positions and connect with clinicians interested in ongoing employment opportunities.

How does uPaged help reduce workforce administration?

uPaged brings shift bookings, clinician profiles, compliance, timesheets and direct communication with nurses together in one platform. Instead of spending hours confirming bookings, calling multiple agencies, chasing staff availability and managing endless back-and-forth communication, your team can post shifts, review applicants and book qualified nurses in just a few clicks. The result is less administration, greater transparency, faster shift filling and more time to focus on patient care.

Can uPaged support our internal casual pool?

Yes. uPaged allows you to offer shifts to your existing casual workforce or preferred clinicians before opening them to the wider uPaged marketplace. If a shift remains unfilled, you can seamlessly extend it to qualified, compliant nurses on the platform. This approach helps maximise your existing workforce providing them access to an easy to use app for booking shifts, and improves the administration of internal shift fills before seamlessly opening them up to uPaged. Plus no more double bookings!

How does onboarding work?

After your discovery call, our team will guide you through onboarding, configure your facility profile and help you get ready to post shifts. We'll support your team throughout the process to ensure you're confident using the platform.

Is there a cost to register?

There is no cost to book a discovery call or register your organisation. During your consultation we'll discuss your workforce needs, explain how pricing works and determine whether uPaged is the right solution for your facility.

What happens if we can't fill a shift?

While no workforce platform can guarantee every shift will be filled, uPaged is designed to maximise your reach by instantly notifying suitable clinicians. Your dedicated account team can also provide guidance on improving shift visibility and attracting more applicants.

How do we get started?

The easiest way to get started is by booking a discovery call with our healthcare workforce team. We'll learn about your organisation, answer your questions and show you how uPaged can help you reduce administration, improve workforce continuity and provide a smarter alternative to traditional nursing agencies.

Still have questions? let’s talk

Every healthcare organisation is different. Book a 15 minute discovery call and we’ll happily answer your questions, talk through your current workforce challenges and show you how uPaged could support your team

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