Social Responsibility

Everything you need to know 

Our Commitment

We’re committed to acting in a manner that positively benefits and contributes to the welfare of Australian society and the environment. 

Our Focus

Saving public healthcare funds

The health and wellbeing of our people

Meaningful, respectful, well-compensated opportunities for healthcare talent

A smaller environmental footprint on the earth

Improved patient outcomes

Opportunities for women in STEM, nurse career changers, minority and under-represented groups

Our Vision

A world where on-demand practitioners are empowered to deliver high-quality patient care

Our Mission

We’re on a mission to transform the delivery of on-demand healthcare worldwide by empowering practitioners and enabling healthcare facilities to seamlessly connect the right talent, to the right shift, at the right price so that patients thrive

Our objectives

Service: Delivering world-class frontline services to the public and private health sector nationwide.

Employment opportunities: Creating meaningful work opportunities for medical, healthcare and allied healthcare practitioners across Australia

Career pathways: Ensuring medical, healthcare and allied healthcare practitioners across Australia have the skills they need to secure work they want now, with opportunities for career advancement through education to secure their future.

Health: Ensuring everyone’s health is safeguarded.

Australian-made: Backing, supporting and engaging Australian businesses, the backbone of our nation’s economy, first.

Protecting the environment: Protect and enhance our natural environment and heritage for future generations.

 

We do this by

  • Encouraging healthcare providers to use uPaged – it was created to serve the Australian public healthcare system, and financial modelling has shown that uPaged can save Australian healthcare budgets $1BN over the next decade.

  • Providing work experience opportunities and job application-ready career documents and career advice and support to women career changers, women in STEM, women from culturally and linguistically diverse backgrounds and women whose interests lie in technology. 

  • Direct cash contributions, gift-in-kind donations, donations, employee fundraising, and volunteering.

  • Creating cause-related marketing and campaigns and donations for initiatives linked to our Founders background, such as support for BlazeAid, the volunteer organisation that supports rural families in times of natural disaster.

  • Recognising that not every applicant has the job seeker skills needed to achieve their dream career, so we conduct name-blind recruitment and are committed to interview every applicant, irrespective of qualifications and skills.

  • Sourcing first from Australian and indigenous businesses and those of the Gadigal of the Eora Nation – the Traditional Custodians of the extraordinary land that uPaged operates upon.

  • Using small to medium enterprises to supply and deliver goods and services to uPaged.

  • We always consider new ways of doing business to support a transition to low-carbon and circular economies.

  • Given that our office creates our greatest single environmental impact, uPaged made a commitment to locate our global HQ in Sydney in a shared co-working space where we aim to continually improve our performance by ensuring that any carbon emissions and other negative environmental impacts are reduced as much as possible. The collaboration of ecological and environmental initiatives within uPaged HQ includes natural ventilation, rainwater harvesting, solar panels, passive energy solutions, recycled timbers and optimum temperature control options. 

  • We don’t provide promotional merchandise to our staff, customers or suppliers. Merch rarely makes the impact we’d all like to think it does, so instead, we uPaged staff get issued with a team T-shirt to wear to work and to public events that we attend. Australians discard close to 800,000 tonnes of clothing and textiles each year, a rate of 15 tonnes every 10 minutes – and we just don’t want to contribute to that in any way if we can avoid it.

  • Ensuring our own people have career pathways that will enable them to pursue meaningful engagements with ongoing career development, goal setting, opportunities for sabbatical and training. 

  • Encouraging our people to make informed and responsible decisions regarding their own health and wellbeing by providing access to ongoing education and offers for support through our Employee Portal.

  • Proving a safe and supportive workplace for our people with weekly personal goal setting.

  • Flexible working arrangements facilitate work-life balance for our people.

  • We seek to engage and energise our people, supporting them to reach their full potential. We value gathering and acting on our peoples’ insights because we recognise the strong link between high levels of engagement and attracting, developing, and retaining talented people who are critical to adding value to and delivering our business strategy.

We are Adventurers.

We are Trailblazers.

We are Compassionate and Kind.

We are Clever and Generous.

We are Honest And Considerate.

We are Authentic and We are Different.

We are Proud of our Skills and Qualifications.

We Choose The Way We Work.

We are uPaged.

Supplier Code of Conduct

uPaged commits to doing business with ethically, environmentally and socially responsible suppliers.

We operate in an environment of integrity, probity and accountability. We are committed to the highest ethical standards and expect our suppliers to commit to the same.

Our suppliers can do this by adhering to our code of conduct and standards.

Ethical Expectations

Managing conflicts of interest:

Our suppliers must ensure that all conflicts of interest (whether actual, reasonably perceived or that could arise in future) are disclosed as soon as possible.

Demonstrating high standards of conduct:  

Our suppliers must ensure that their business’ behaviour is beyond reproach. Our suppliers must not engage in fraudulent or corrupt activities including, for example, bribery or money laundering, or act in any manner which, by association, brings uPaged into disrepute.

Handling information:

A diligent and practical approach must be taken to ensure sensitive information is appropriately managed in line with confidentiality agreements and any policies.

Not engaging in inappropriate supply behaviours: 

We encourage innovation and competition in supply but expect that our suppliers do not act in a manner which involves a misuse of our relationship or engage in otherwise improper behaviour such as collusive arrangements.

Acting properly toward uPaged people: 

We expect our suppliers to be respectful of the ethical and code of conduct requirements that our people need to meet, and not engage in actions which run counter to these obligations. Suppliers must not try to influence decision-making through the use of inducements (eg: offering gifts and benefits).

Model good business practices: 

Our suppliers should conduct their business should be conducted in a way that shows best practice management. This includes promoting a collaborative relationship where buyer and supplier work together to resolve issues promptly and respectfully. This helps to avoid contractual disputes and promotes good working relationships.

Social Expectations

We want to do business with suppliers who generally support the welfare of their employees and the community. Our suppliers can show this by doing the following:

Managing workplace health and safety:

As well as complying with all workplace health and safety laws and regulations, our suppliers should also regularly manage and review workplace hazards and provide any required training to your employees. This includes proactively engaging with employees, industry bodies and any relevant unions.

Acting to stop domestic and family violence:

We are committed to ending domestic and family violence. We ask that our suppliers support this by implementing appropriate initiatives within their businesses, such as having a stated zero tolerance approach to domestic and family violence or having a workplace domestic and family violence policy in place. 

Treating employees fairly:

Our suppliers must respect every worker’s workplace rights and entitlements and ensure compliance with all relevant workplace laws, regulations and instruments. This includes properly paying employees, giving them their entitlements, not discriminating unlawfully and committing to workplaces free of harassment. This includes recognising the right of employees to be members of trade unions.

Acting against human rights abuses in the supply chain

Our suppliers should make all reasonable efforts to ensure that businesses within your supply chain are not engaged in, or complicit with, human rights abuses, such as forced labour, servitude and debt bondage.

Ensuring workplace diversity

We are fully committed to workplace diversity and expect our suppliers to be as well. We value businesses with policies and practices to encourage diversity and ensure equal employment opportunities for all people. This includes embracing social benefit opportunities such as training and employment opportunities for disadvantaged and marginalised job seekers.

Providing quality, secure local jobs

We value suppliers who provide quality, secure local jobs. These jobs provide employment where people live, permanency of employment, the certainty of hours, fair wages and conditions, superannuation and worker’s compensation, and genuine respect for the rights of workers to collectively bargain.


Environmental expectations

We want to procure in a way that also protects and advances environmental priorities. Our suppliers can show this by doing the following:

 

Enhancing environmental sustainability

We want our suppliers to look for opportunities to improve environmental outcomes. Things our suppliers can do include, but are not limited to waste minimisation and recycling, reducing and/or offsetting carbon emissions, using solar or other renewable energy where possible, reducing the use of energy, water or other resources, reducing the use of hazardous and toxic substances, and ensuring their correct disposal and minimising the use of environmentally unsustainable products such as packaging.

Workplace Gender Equity

To follow

Modern Slavery

To follow

    Diversity And Inclusion
    We take inclusion and diversity seriously. We live our values and foster a culture of transparency, integrity, collaboration, curiosity, quality, and creativity. Please take the time to read through our position on diversity and inclusion. And if you require adjustments to our recruitment process to support you, or in your potential new workplace to help you thrive at uPaged, please let us know.
    Environmental Policy
    At uPaged, we acknowledge that our most significant environmental impacts are:
    1. Office Accommodation
    2. Paper Waste
    3. Energy/Electricity

    Given that our office accommodation is our greatest single environmental impact, uPaged made a commitment to locate our global HQ in Sydney in a shared co-working space. Our landlord aims to continually improve its performance by ensuring that any carbon emissions and other negative environmental impacts are reduced as much as possible. The collaboration of ecological and environmental initiatives within the uPaged headquarters includes natural ventilation, rainwater harvesting, solar panels, passive energy solutions, recycled timbers and optimum temperature control options.
    In 2018, the owners of our HQ reduced the global costs of gas and electricity per workstation by 24.9%. This reflects the continuing improvements being made in reducing energy consumption. The cost of water usage per workstation decreased by 26.6% over the same period.
    Our environmental approach ensures that:
    • Our workplace uses lights with low-energy lamps and fittings and uses motion sensors where practicable
    • We keep any office machinery running efficiently and ensure all controls are functioning correctly
    • Automatic meters to read electricity and gas accurately are in use
    • We are conscious consumers and partner with environmentally conscious suppliers and providers as a priority
    On a granular level, this translates to measures such as:
    • Switching off computers and monitors at night or when taking a break
    • Lights are turned off at the end of the day and when a room is not in use
    • Unneeded equipment is turned off if it’s safe to do so
    • Reporting leaky taps, which we know can save up to 140 litres a week
    • While 99.9% paperless, we always think before we print
    • We don’t provide uniforms to nurses on sign-up – all nurses in Australia already have health service-issued uniforms, so once a nurse has completed 10 shifts and we know they are committed to continuing to work, we will then issue a uniform
    • We don’t provide promotional merchandise to our people, customers or suppliers. Merch rarely makes the impact we’d all like to think it does, so instead, uPaged people get issued with a team T-shirt to wear to work and to public events that we attend. Australians discard close to 800,000 tonnes of clothing and textiles each year, a rate of 15 tonnes every 10 minutes – and we just don’t want to contribute to that in any way if we can avoid it
    • Any new electrical equipment purchased will be at least 0.5 stars above the market average star rating or comply with high-efficiency standards, and computers (i.e. desktops, notebooks and tablets, workstations, printers) will have an ENERGY STAR® label recognising their high efficiency
    • Our people are conscious consumers of energy, and follow the recommended guidelines from suppliers of electrical equipment to ensure we optimise energy usage
    • We are conscious of our waste and sort and recycle where possible to minimise our waste and avoid contaminating other waste streams. We use waste separator bins for recycling and food waste, and we participate in the NSW Government’s container refund scheme with the aim of reducing litter and increasing recycling
    • We continuously seek to reduce energy consumption and carbon emissions within the parameters and requirements of delivering high-quality service.

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