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Telehealth Work-From-Home Jobs: Waitlist Only

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uPaged is a preferred provider for several Telehealth providers

If you want telehealth work, there is only one way to apply, and it’s here

Background: uPaged has been connecting nurses to telehealth work since March 2020. These work-at-home telehealth gigs range from 9:00 – 5:00 pm Aged Care Care Planning to 24/7 telephone advice lines Australia-wide, responding to people calling in with a vast range of healthcare concerns that range from Colds, ‘Flu, Covid, Mental Health, Paediatric issues and more.

Locations: Roles are usually offered for nurses nationwide, however, there have been occasions where nurses must be located in the same State as where the call originates. We have never been able to offer roles to Australian nurses who are based offshore, temporarily or permanently.

Training: Training is always offered, and training is paid. Nurses must pass training and must usually complete and pass 2 mock call assessments before moving to precepting, and then they conduct up to 20 safe calls before they can work. Training can take as little as 2 shifts and as long up to 2-4 weeks. Training dates and times are usually fixed, although we have once had online training available that was self-paced so it could be completed in your time. Training may also need to be completed face-to-face in certain situations.

Rosters: Telehealth work is typically 24/7, with 3 x 8-hour shifts rostered each day. Rostered are usually only finalised towards the end of training or when it has been completed and passed. Nurses are usually able to select the times and dates they can work. 

Shift times: Shifts usually start at staggered times throughout the day and start almost on the hour every hour. 

Breaks: Typically, a 30-minute lunch break is rostered, as are 2 x 10-minute breaks, or one 20-minute break.

Availability: A full-time working week is usually 37.5 hours. Nurses who can work full-time / 5 shifts a week will usually be given priority over those who wish to work 4, 3, or 2 shifts a week, and invitations to apply for Telehealth work will be made in that order of priority. We do not offer Telehealth work to those who can only work one shift a week. 

Type of Nurse: You must be a Registered Nurse, and you usually need to have at least 2 or 3 years of acute care/clinical experience since graduating, and you must be able to evidence this experience. During Covid, we were able to offer Telehealth to RN1s for one intake only. It is unlikely we will be able to offer Teleahth to RN1s again.
We love AINS and ENS, but we have never had Telehealth work available for AINs, and only once had Telehealth on offer for ENs during Covid. It’s not our rule not to offer work to ENs for Telehealth – but an employer-enforced regulation related to the scope of practice and working unsupervised.

Nurse Specialties: Our experience is that nurses with ED, ICU, CCU and Paediatric experience are requested as a priority. Aged Care experience is rarely considered except when the Telehealth work requires Aged Care Care Planning. Theatre, Scrub, Scout and Recovery work is also not usually considered a priority experience for Telehealth work.

Pay: Rates vary but are often offered as a flat hourly casual rate + 50% loading on Saturday and Sunday + Super. Rates have ranged from $41.25 to ~$50.00. If you don’t like the pay rate on offer, these roles are not for you.

Vaccination status: Not all Teleaheath roles require evidence of Covid-vaccination status, however, please be aware that certain Telehealth roles do. 

Recency of practice: Typically, you must have had at least 2 years of acute care / clinical experience gained within the last 4 years. 

Registration: You must be AHPRA-registered with no conditions, reprimands or undertakings.

Work rights: You must have full, unrestricted Australian work rights.

Technology tools: You may be supplied with the equipment you need, or you may need to supply your own equipment. Equipment is usually a laptop or desktop computer and headphones/earphones. You may need access to a mobile phone or landline, and sometimes voice-over-internet protocol (VOIP) has been accepted as sufficient.

Internet: A stable broadband, ADSL or cable home internet connection is critical for these roles. You cannot usually use wif-fi as calls can drop out which is incredibly distressing for callers when they cannot be connected to the person they were the last speaking to when they phone back. You will usually be required to plug your laptop or desktop computer directly into your modem with a cable to ensure an uninterrupted internet signal. You cannot use a wifi hotspot or hotspot off your mobile device to do Telehealth work.

Technical competency: You must have an intermediate to a high level of computer proficiency and technical competency in order to do this job.

Workstation: You must have a quiet, separate space away from others in your home where you can work uninterrupted and without distraction. You must have a desk and chair appropriate for working for lengthy periods of time.

About you: Teleahth work is not for the faint-hearted, You must be tech-savvy in order to do Telehealth work. You’ll need a confident approach, and be clearly spoken. You cannot have dependents under your care while working – callers may be in distress and need your undivided attention at all times.

The work: You will often be dealing with callers in distress, consulting on the phone, reading from scripted responses, writing notes on your computer and keyboarding at the same time. You will usually require 3 – 4 tabs open on your computer at the same. 

Type of work: Please note these roles are always offered as casual roles and a term contract will be offered to successful applicants. An application does not guarantee that you will secure work.

 

First-in-first-served: Due to overwhelming demand, we can no longer offer telehealth on a first-in-first-served basis. Instead, we are inviting nurses to complete uPaged profile, and those who have a profile with our minimum requirements will be invited to Telehealth roles first. The minimum requirement for a uPaged profile are listed below. 

 

uPaged profile minimum requirements for Telehealth: Applications will only be processed when roles become available, and if the minimum profile requirements are met, you will be invited to apply for a role.

To join the waitlist, your uPaged profile MUST have the following minimum requirements added to your profile (DO NOT BOOK IN FOR AN INTERVIEW): 

  • Contact details
  • APHRA registration
  • Work experience section completed or upload your resume (it must have the month and year for each work experience you have gained)
  • At least 1 referee (your referee must be returned before your interview for a role).


The application process:  If your uPaged profile meets the requirements for a role, we will invite you to interview for a role. Applications are usually conducted across 2 – 3 stages, however, you may be put forward or approved for a role at any stage after we have interviewed you, with your consent. Typically applications follow this process:

1) You must have registered for a uPaged profile and you must have completed the following sections at an absolute minimum:  

  • Contact details
  • APHRA registration
  • Work experience section completed or upload your resume (it must have the month and year for each work experience you have gained)
  • At least 1 referee completed

2) Compliance and credential checking: All documents in your uPaged profile are sighted, checked and approved. 

3) Interview: This may be conducted by uPaged or our client and is usually conducted by phone or it may be video call. Please treat this as you would any normal nursing job interview. You may be asked to provide examples of your clinical practice and how you responded or would respond in a specific situation. 

4) If your application progresses, you may have a second and more detailed interview conducted by our client.

 

Next steps: We encourage you to join the waitlist. By applying now, you are agreeing to be put on a waitlist to be notified of when roles become available. Applications for these roles will not be processed unless the minimum uPaged profile requirements are completed (see above for minimum profile requirements).

🔺  This is waitlist ONLY. Do NOT book in for an interview if you are seeking telehealth ONLY.

 

 This is waitlist ONLY. Do NOT book in for an interview if you are seeking telehealth ONLY.

Location: Work from Home
Role & Hours: Casual Role | Typically 8-hour shifts
Vaccination Status: Not all telehealth roles require evidence of Covid-vaccination status. However, please be aware that certain telehealth roles do.
Training: Training is always offered, and training is paid. Nurses must pass training and must usually complete and pass 2 mock call assessments before moving to precepting, and then they conduct up to 20 safe calls before they can work.

Training can take as little as 2 shifts and as long up to 2-4 weeks.

Training dates and times are usually fixed, although we have once had online training available that was self-paced so it could be completed in your time. Training may also need to be completed face-to-face in certain situations.

Rates: Rates vary but are often offered as a flat hourly casual rate + 50% loading on Saturday and Sunday + Super.

Rates have ranged from $41.25 to ~$50.00. If you don’t like the pay rate on offer, these roles are not for you.

 This is waitlist ONLY. Do NOT book in for an interview if you are seeking telehealth ONLY.

Questions?

We know you’re keen to ask if we have any roles. If you are on the waitlist, you will get directly notified of roles by email when they are available. If we still have vacancies after you have been invited, we will then extend invitations to apply to those in our Facebook group, The Australian Nurse.

In the meantime, we ask that you don’t email, live chat or call to ask if we have roles – once on the waitlist, you are first in line to be invited.

We are always oversubscribed for these gigs. Nurses with uPaged profiles will always get priority invitations to these roles.

Nurses Rock!

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